Report Fraud
At KiiPayPoint, we take fraud prevention very seriously. Our platform is committed to ensuring the safety and security of your account and transactions. If you suspect any fraudulent activity involving your account or our services, please report it immediately. Your prompt action helps us protect your information and maintain the integrity of the KiiPayPoint network.
Important Notice
If you suspect any fraudulent activity, please report it immediately. Your prompt action helps protect your information and maintain the integrity of the KiiPayPoint network.
Fraud Prevention
How to Report Fraud
Email: support@kiipaypoint.com
Phone: +237 679687156
- Description of fraudulent activity
- Date and time of suspicious transaction
- Involved parties
- Supporting documentation
If you suspect unauthorised access, temporarily lock your account until the issue is investigated. Contact support or use the security features in your app.
As an additional precaution, change your password, Payment PIN, and other security credentials to protect your account from unauthorized activity.
Investigation
What Happens After Reporting Fraud?
- Initial Review
We will review your report and gather all relevant information about the suspicious activity. This may include checking transaction logs and reviewing account details.
- Investigation
If fraud is suspected, our team will work to identify the perpetrators and prevent further harm. We may contact you for additional information if necessary.
- Action Taken
Depending on the findings, we will take appropriate action. This may include locking accounts, reversing fraudulent transactions, and reporting the incident to relevant authorities.
- Preventative Measures
We will provide recommendations to strengthen your account security and prevent future incidents. We may also update our internal systems to enhance fraud detection.
Common Types of Fraud to Watch Out For
To help protect yourself from fraud, it’s important to be aware of common types of fraudulent activity:
- Phishing Scams
Fraudsters may attempt to trick you into revealing your personal details, account information, or PIN by pretending to be KiiPayPoint or another trusted entity.
- Unauthorised Account Access
If someone gains access to your account without your permission, they may perform unauthorised transactions or withdrawals.
- Fake Agents or Sub-Agents
Always ensure that you are dealing with verified KiiPayPoint agents or businesses. Fraudsters may pose as agents or offer fake services to trick you into sending money or revealing account details.
- Suspicious Transactions
If you notice any transactions that you did not authorise or if an agent asks you to make an unusual payment, report it immediately.
Security Tips
How to Protect Yourself from Fraud
- Use Strong Passcode or Passwords
Choose unique passcode or Passwords for your account and change them regularly.
- Enable Multi-Factor Authentication
Always use Multi-Factor Authentication (MFA) for an added layer of security.
- Keep Your Payment PIN Confidential
Never share your 6-digit Payment PIN with anyone. This PIN is essential for securing your transactions.
- Avoid Public Wi-Fi for Financial Transactions
Never access your account or conduct financial transactions over public or unsecured Wi-Fi networks.
- Verify Agent Details
Ensure that you are dealing with verified and authorised KiiPayPoint agents. Always check the legitimacy of an agent before conducting any transactions.
Your Security is Our Priority
At KiiPayPoint, we are committed to providing a secure and trustworthy platform for all our users. By reporting any fraudulent activity, you help us keep the platform safe for everyone. Thank you for your vigilance and cooperation in maintaining a secure KiiPayPoint community.
Need Assistance?
Have questions or need assistance? We’re here to help!
support@kiipaypoint.com
Phone
+237 679687156
Office
23 Business Avenue, City, Country