Privacy Notice

We collect various types of personal information to provide and improve our services. The information we collect includes, but is not limited to:

• Personal Identifiable Information (PII): When you register as an agent, customer, or admin on the Platform, we may collect information such as your name, phone number, email address, date of birth, and physical address.
• Transaction Information: We collect details about your transactions made through KiiPayPoint, including amounts, dates, locations, and the involved account information (digital banking accounts, mobile wallets, and traditional bank accounts).
• Device and Usage Information: When you access the Platform, we collect information about your device, including your IP address, browser type, operating system, and usage patterns.
• Verification Information: In compliance with financial regulations, we may collect information to verify your identity. This may include government-issued identification, business registration details, and other relevant documents.

We use your personal information to provide, improve, and personalise the services offered through KiiPayPoint. Specifically, we may use your information for:

• Account Management: To create and manage your account, process transactions, and offer customer support.
• Transaction Processing: To facilitate deposits, withdrawals, and transfers between digital banking accounts, mobile wallets, and traditional bank accounts.
• Security and Fraud Prevention: To authenticate your identity, detect fraudulent activity, and ensure secure transactions.
• Communication: To send you important updates regarding your account, such as transaction notifications, security alerts, or changes to our services. We may also send you promotional emails if you've opted-in to receive such communications.
• Compliance: To comply with legal and regulatory requirements, such as anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Improvement of Services: To analyse usage trends and improve the overall functionality and user experience of the Platform.

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Platform and delivering our services. These third parties are bound by confidentiality agreements and are not allowed to use your data for any other purpose.
• With Business Partners: If you use services provided by third-party financial institutions, such as mobile wallets or traditional banks, we may share certain information with them to facilitate transactions on your behalf. This information is shared securely and only as necessary.
• For Legal and Regulatory Compliance: We may disclose your information when required to do so by law or to comply with legal processes, such as responding to subpoenas, court orders, or regulatory inquiries.
• For Fraud Prevention and Security: We may share your information with law enforcement or other authorities if we believe there is a risk of fraudulent activities or security breaches.

We take your privacy seriously and implement strict security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption technology to protect sensitive data, such as transaction details, when transmitted over the internet.
• Access Controls: Only authorised personnel and service providers with a legitimate need to access your data will have permission to do so. All employees and agents are trained on data security best practices.
• Regular Audits: We perform regular security audits to ensure our systems are secure and up-to-date with industry standards.
• Two-Factor Authentication (2FA): We offer two-factor authentication to further protect your account and transactions.

You have several rights regarding your personal data, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can update or correct any inaccurate information we have about you.
• Deletion: In certain circumstances, you can request the deletion of your personal data.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Notice, or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

If you are accessing the Platform from outside of [Insert Country/Jurisdiction], your data may be transferred to and stored in servers located in other countries. By using our services, you consent to the transfer of your personal data to these locations.

We take all reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Notice.

We use cookies and other tracking technologies to enhance your experience on the Platform. Cookies are small files stored on your device that help us analyse site traffic and improve functionality. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy.

KiiPayPoint reserves the right to update or modify this Privacy Notice at any time. Any changes will be posted on this page, and the updated notice will become effective as soon as it is published. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions or concerns about this Privacy Notice or how your personal data is handled, please contact us at:

Email: support@kiipaypoint.com

Phone: +237 679687156

Address: [Insert Physical Address]